Support & Frequently Asked Questions

What is Swipd?

Swipd is a Tinder-style shopping app that helps you discover products through an intuitive swipe interface. Swipe right on products you love, save them to your wishlist, and get notified about price drops.

How does Swipd work?

1. Swipe: Browse products by swiping right (like) or left (skip)
2. Save: Products you like are automatically saved to your wishlist
3. Shop: Click on products to view details and make purchases
4. Track: Get notified when prices drop on your wishlist items

Is Swipd free to use?

Yes! Swipd is completely free to download and use. We earn a small commission when you purchase products through our affiliate links, at no extra cost to you.

Which platforms is Swipd available on?

Swipd is available on:

• iOS (iPhone and iPad) - iOS 17.0 or later
• Android - Android 8.0 (Oreo) or later

Do I need an account to use Swipd?

No! You can use Swipd as a guest without creating an account. However, signing in (with Apple ID on iOS or Google on Android) offers benefits:

• Sync your wishlist across devices
• Receive price drop notifications
• Personalized recommendations
• Secure data backup

How do I sign in?

On iOS:

1. Open Swipd and navigate to the Settings tab
2. Tap "Sign in with Apple"
3. Follow the Apple authentication prompts
4. Your guest data can be merged with your new account

On Android:

1. Open Swipd and navigate to the Settings tab
2. Tap "Sign in with Google"
3. Follow the Google authentication prompts
4. Your guest data can be merged with your new account

What happens to my guest data when I sign in?

When you sign in, you'll be asked if you want to keep or discard your guest data:

• Keep Data: Your wishlist and preferences will be preserved
• Start Fresh: Begin with a clean slate

Can I use Swipd without signing in?

Yes! You can continue using Swipd as a guest indefinitely on both iOS and Android. Guest sessions are tied to your device and remain active for 90 days of inactivity.

How do I sign out?

1. Go to Settings tab
2. Scroll down and tap "Sign Out"
3. Confirm your choice
4. You'll be switched to a new guest session

Note: Your data is safe on our servers. Sign in again anytime to restore your account.

How do I delete my account?

To permanently delete your account:

1. Go to Settings tab
2. Scroll to the bottom and tap "Delete Account"
3. Read the warning carefully
4. Confirm deletion

Important: This action is permanent and cannot be undone. All your data will be permanently deleted within 30 days.

How are products selected for me?

Our recommendation algorithm considers:

• Your swipe history and preferences
• Selected country/region
• Product categories you've shown interest in
• Popular and trending products
• Product availability and quality

Can I filter products by category?

Yes! Use the filter icon on the Feed tab to:

• Select specific product categories
• Choose preferred stores (e.g., Amazon)
• Refine your product feed

How do I change my country/region?

1. Go to Settings > Preferences
2. Select your preferred country
3. Product feed will update to show products from that region

Why am I seeing products I've already seen?

Once you've swiped through available products matching your preferences, the feed will reset. Adjust your category filters to discover new products.

How do I skip products I'm not interested in?

Simply swipe left or tap the ✕ button to skip a product. This helps us learn your preferences and show better recommendations.

How do I add products to my wishlist?

Swipe right or tap the ♥ button on any product to add it to your wishlist. The product will be instantly saved.

Where can I view my wishlist?

Tap the Wishlist tab at the bottom of the screen to view all your saved products.

How do I remove items from my wishlist?

On the Wishlist screen:

• Swipe left on an item and tap "Remove"
• Or tap the item and use the remove option

Can I organize my wishlist?

Currently, wishlist items are sorted by:

• Recently added (newest first)
• Price drops (items with recent price changes appear at the top)

Custom categories and folders are coming in a future update!

Do wishlist items expire?

No, wishlist items remain saved indefinitely unless:

• You manually remove them
• The product is discontinued by the retailer
• You delete your account

What types of notifications can I receive?

Swipd offers the following notification types:

• Price Drops: When products in your wishlist decrease in price
• Back in Stock: When out-of-stock items become available (coming soon)
• Special Offers: Exclusive deals and promotions (coming soon)

How do I enable price drop notifications?

Price drop notifications are currently in development and will be available in an upcoming update. To prepare:

1. Go to device Settings > Notifications > Swipd
2. Enable "Allow Notifications"
3. Choose your preferred notification style

How often will I receive notifications?

We respect your time and avoid notification spam:

• Price drops: Only for significant discounts (typically 10% or more)
• Maximum 1-2 notifications per day
• You can customize frequency in Settings (coming soon)

Can I disable notifications?

Yes! You can disable notifications at any time:

• iOS: Settings > Notifications > Swipd > Turn off
• Android: Settings > Apps > Swipd > Notifications > Turn off
• In-app: Settings > Notifications (coming soon)

Is my personal information safe?

Yes! We take privacy seriously:

• Data is encrypted in transit and at rest
• We never sell your personal information
• Minimal data collection (only what's necessary)
• Full compliance with GDPR and CCPA

See our Privacy Policy for complete details.

What data does Swipd collect?

We collect:

• Account information (Apple ID, email if provided)
• Product interactions (swipes, likes)
• Wishlist items
• Device and usage analytics

We do NOT collect:

• Credit card information
• Purchase history outside our app
• Location data
• Browsing history

Can other users see my wishlist?

No. Your wishlist is completely private and only visible to you.

How long is my data stored?

• Active accounts: Indefinitely, while you use Swipd
• Deleted accounts: 30 days (for recovery), then permanently deleted
• Guest sessions: 90 days of inactivity

Is my Apple ID shared with third parties?

No. We only receive an anonymized identifier from Apple. Your actual Apple ID is never exposed to us or shared with third parties.

What are affiliate links?

Affiliate links are special URLs that allow us to earn a small commission when you make a purchase, at no extra cost to you.

Do I pay more when using Swipd?

No! Prices are identical whether you purchase through Swipd or directly from the retailer. The commission comes from the retailer's marketing budget.

Which retailers do you partner with?

We currently partner with:

• Amazon (primary partner)
• Additional retailers coming soon

Does Swipd track my purchases?

We only track clicks to products. Once you're on the retailer's website, we have no visibility into your purchase activity. The retailer reports commissions to us without sharing your personal information.

Can I trust product information on Swipd?

Product information (prices, images, descriptions) is sourced directly from retailers and updated regularly. However:

• Prices may change between updates
• Always verify details on the retailer's website before purchasing
• We are not responsible for product quality or fulfillment

The app is crashing or freezing

Try these steps:

1. Force close and reopen the app
2. Restart your device
3. Check for updates: App Store (iOS) or Google Play Store (Android) > Updates > Swipd
4. Free up storage: Ensure at least 500MB free space
5. Reinstall the app (your account data is safe on our servers)

If the issue persists, contact support with device model, OS version (iOS/Android), description of the problem, and steps to reproduce.

Products aren't loading

Check the following:

1. Internet connection: Ensure you have a stable connection (Wi-Fi or cellular)
2. App permissions: Settings > Swipd > ensure network access is allowed
3. Clear cache: Settings > General > Delete and reinstall

Images not displaying

• Slow connection: Images may take time to load on slower networks
• Clear cache: Reinstalling the app will clear image cache
• VPN/Firewall: Some VPNs may block image CDNs

Wishlist not syncing across devices

Syncing requires an active account:

1. Verify you're signed in: Settings > Account section
2. Same Apple ID: Ensure you're using the same Apple ID on both devices
3. Internet connection: Sync requires an active internet connection
4. Pull to refresh: Drag down on the Wishlist tab to force sync

I can't sign in with Apple

Common solutions:

1. Check Apple ID settings: Settings > [Your Name] > Password & Security
2. Enable Two-Factor Authentication for your Apple ID
3. Sign out and back in to iCloud on your device
4. Update iOS: Ensure you're running iOS 17.0 or later

If you see "Sign In with Apple Unavailable", your Apple ID may have restrictions enabled.

I forgot my Apple ID password

Swipd uses Apple Sign-In, so password recovery is handled by Apple:

1. Go to iforgot.apple.com
2. Follow Apple's account recovery process
3. Once recovered, sign back in to Swipd

I accidentally deleted my account

Deleted accounts can be recovered within 30 days:

1. Contact support at [email protected]
2. Provide your email address or Apple ID
3. Our team will verify your identity and restore your account

After 30 days, account data is permanently deleted and cannot be recovered.

I changed my Apple ID email

No problem! Swipd uses your Apple ID identifier, not your email. Sign in with your updated Apple ID and you'll have full access to your account.

Does Swipd charge subscription fees?

No, Swipd is completely free with no subscription or hidden fees.

Do I make purchases through Swipd?

No. When you click a product, you're redirected to the retailer's website (e.g., Amazon) where you complete your purchase. Swipd does not handle payments or transactions.

I have an issue with a purchase

Since purchases are made directly with retailers:

1. Contact the retailer's support (e.g., Amazon Customer Service)
2. Manage returns/refunds through the retailer's system
3. Swipd cannot process returns or refunds as we don't handle transactions

Can I use promo codes or coupons?

Yes! Apply any promo codes during checkout on the retailer's website. They work normally with affiliate links.

How can I suggest new features?

We love hearing from our users! Share your ideas:

• Email: [email protected]
• In-app: Settings > Send Feedback (coming soon)
• Instagram: @swipd.app

What features are coming next?

Our roadmap includes:

• ✅ Apple Sign-In (live)
• ✅ Wishlist management (live)
• ✅ Android app (live)
• 🚧 Price drop notifications (in development)
• 🚧 Back in stock alerts (in development)
• 📅 Custom wishlist categories
• 📅 Social features (share wishlists)
• 📅 More retailers and categories

How can I report a bug?

Help us improve Swipd by reporting bugs:

1. Email: [email protected]
2. Include: Device model and OS version (iOS/Android), App version (Settings > About), Screenshots or screen recordings, Steps to reproduce the issue

How do I get help?

Choose your preferred support channel:

What information should I include in my support request?

To help us assist you quickly, please include:

1. Account information: Email or Apple ID (if applicable)
2. Device details: Model and iOS version (Settings > General > About)
3. App version: Found in Settings > About
4. Issue description: Clear explanation of the problem
5. Screenshots: Visual evidence helps tremendously
6. Steps to reproduce: How we can replicate the issue

What are your support hours?

Our support team is available:

• Monday - Friday: 9:00 AM - 6:00 PM EST
• Saturday - Sunday: Limited support (urgent issues only)
• Holidays: Emergency support only

Average response times:

• Urgent issues (account access, data loss): 2-4 hours
• General inquiries: 24-48 hours
• Feature requests/feedback: 3-5 days

Useful Links

• Privacy Policy
• Terms of Service

Community Guidelines

When using Swipd and interacting with our support team:

• Be respectful and courteous
• Provide accurate information
• Respect privacy and security policies
• Follow applicable laws and regulations